Terms of Service

Last updated: [9th Aug 2023]

Welcome to the website and online services of KPPL, providing custom packaging solutions including die cutting, printing, and fulfillment services (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, including any content, products, and services offered on or through our website.

Placing Orders

You may place orders for our custom printed and die cut packaging products through the website, email, or other means we communicate. All orders are subject to product availability and price at the time you place your order. Your order represents an offer to us to purchase our products. All orders must be approved and accepted by us, as evidenced by our order confirmation, invoice, and/or charging your payment method before an order is deemed accepted.

Proofs and Approvals

We will provide you with a digital proof for approval prior to beginning production on your order. You are responsible for carefully reviewing the proof to ensure all details including design, dimensions, quantities, and content meet your requirements. Approving the proof authorizes us to begin production. Changes may not be possible after production starts.

Production and Delivery

We will begin production and shipping after your proof is approved. We will make reasonable efforts to meet target turnaround times and delivery dates communicated, but cannot guarantee exact timing. Delivery dates provided are estimates only.

Product Quality

We warrant that our products will be free from defects in material and workmanship for 30 days from the date of shipment. If any products do not meet this warranty, you may request replacements pursuant to our Refund and Replacements policy. Our total liability is limited to the net purchase price of defective goods.

Your Responsibilities

You are responsible for providing complete, accurate, and high-quality content and materials for your orders. You must have the legal right to use any copyrighted content provided in your order and agree to indemnify us against any claims related to such content.

Payments and Billing

All orders must be prepaid in full before production will begin. You authorize us to charge your payment method on file for the total amount due, including any rush fees or other costs communicated. You are responsible for keeping your billing information current.

Refunds and Cancellations

Please refer to our Refund and Cancellation Policy posted on our website for details on order changes, cancellations, replacements, and lack of refunds. We are unable to offer refunds for custom orders once production begins.

Intellectual Property

The custom products we create and deliver to you are owned by you. We retain ownership of any drafts, concepts, or rejected proofs related to your orders. You grant us a non-exclusive, royalty-free license to use any delivered products in our portfolio, marketing materials, and operations.

The content of our website and our services, including text, graphics, logos, buttons, images, and software, is our exclusive property and protected by copyright laws. You may not reproduce, modify, distribute, display, or commercially exploit any content without our express prior written consent.

Disclaimer of Warranties

All products and services provided on this website are provided “AS-IS” without warranties of any kind. We disclaim any and all warranties to the fullest extent permitted by law.

Limitation of Liability

Our maximum liability arising out of or in connection with any products or services provided shall be limited to the net amount paid by you for the relevant order.

Applicable Law and Jurisdiction

These Terms are subject to the laws of Pune city. Any disputes related to these Terms or any products or services provided by our company shall have exclusive jurisdiction in the courts located in Pune city.

Contact Us

Please contact us at enquiry@kppl.in or +918956929161 with any questions about these Terms or your orders. We will make commercially reasonable efforts to promptly respond to all inquiries.